Shipping Policy
Standard Delivery is 3-5 working days to UK mainland addresses and delivery charges shall be paid by the Seller on any item ordered from our website. "Mainland UK" excludes Northern Ireland, Isle of Wight, Channel Islands and the Isle of Man. Please contact us for more information for these shipment areas as additional charges may apply.
We will do all we can to dispatch your order as quickly as possible. Orders placed after 5 p.m. will be processed during the next working day. Orders placed at the weekend or on a Public Holiday will be processed during the next working day.
Any dates quoted for delivery of the Goods are approximate only and Seller shall not be liable for any delay in delivery of the Goods however caused. The Goods may be delivered by Seller in advance of the quoted delivery date on giving reasonable notice to Buyer.
Delay due to circumstances outside the control of the Company shall not entitle the Buyer to cancel any order or refuse delivery.
Delivery will be to nearest kerbside or hard standing by tail lift vehicle and manually operated pallet truck. We cannot guarantee delivery can be made onto your drive.
Delivery can only be made to flat, level hard standing. Delivery company is unable to deliver onto roads that have an incline, are graveled or grassed. The Driver will not handle the goods.
If Seller fails to deliver the Goods (or any installment) for any reason other than any cause beyond Seller’s reasonable control or Buyer’s fault, and Seller is accordingly liable to Buyer, Seller’s liability shall be limited to the excess (if any) of the cost to Buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
The Buyer must make the Seller aware of access restrictions or other impediments for a large van/lorry and the Buyer must ensure a responsible person is at the Delivery Address at the time of the Delivery to supervise the off-load and sign for the goods.
Should Buyer fail to receive the delivery on the pre-arranged day then additional charges may be payable for re-delivery.
Our preferred couriers are Royal Mail, Tuffnells and Fortec Distribution. However we may use our distributor services for your convenience.
The Company takes care to ensure all Goods leave in good condition. All goods are dispatched with a plastic covering. If this plastic cover has been tampered with in any way, please do not accept the delivery of the Goods and report to the Company immediately.
Goods delivered to the Buyer must be checked immediately upon delivery and any damages /shortages / incorrect items must be recorded on the delivery note of the transportation company. Delivery note marked "unchecked" or failure to record damage will be deemed as acceptance as no damage and no shortage and Company will not accept any claim thereafter.
Take a digital high definition photo of the damaged items and forward to us with a written statement of damages within 24 hours as this will enable the Company to claim against the carrier.
If confirmed and accepted by the Company, shortages, damaged and incorrect deliveries notified to the Company, wherever possible will be remedied within a further 14 working days subject to availability.
The Buyer shall deem to have accepted the Goods, if the Goods have been fitted/fixed or attempted to fit/fix to a wall or floor.
If your order has not arrived within 7 working days of initial order please contact our Customer Services team who will be happy to assist you.
All orders are checked to ensure sufficient packaging is present and are monitored during loading to ensure no damages are incurred*. If an order needs to be returned we will provide you with notice to do so. Please see the “Returns” section for details on our returns policy.
Please note that if an item is sealed we reserve the right not to check the packaging or the item(s) inside under the assumption that the item has been carefully pre-packed for your convenience.
ESE BATHROOMS strongly advises that you do not book a professional tradesman until you have received your goods. We do not accept responsibility for any charges incurred by a tradesman for delivery delay or complications.
*Loading monitoring cannot be guaranteed when using our distributor services.
Return & Exchange Policy
You must inspect the Goods on delivery or collection to ensure they are the correct type and of satisfactory quality. You must notify us within 24 hours of delivery or collection for correction, replacement or refund of all or part of the Price (at our discretion), which will be your sole remedy. If the goods are of unsatisfactory quality we reserve the right to request documentary evidence such as a photograph in support of your statement. If you do not reject them within this time, or if you have installed or attempt to install them, you will be deemed to have accepted the Goods as delivered and we will have no liability to you.
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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
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There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
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Then contact your credit card company, it may take some time before your refund is officially posted.
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Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@esebathrooms.co.uk.
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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@esebathrooms.co.uk.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
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To return your product, please contact us at sales@esebathrooms.co.uk.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.